Order search

Enter the order number or the customer's phone number to find the physical package at the pickup point.

Pickup point queue & history

Total : 0
Order number / Contact Recipient (Student) Action
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Pickup point rules

Strictly follow the order handover process. This ensures no returns or complaints from parents.

1

Identification

Ask for the order number or the customer's phone number to search the database.

2

Preparation

Find the physical package on the warehouse shelf by its number and bring it to the counter.

3

Verification

Mandatory!

Open the package in front of the customer. Check every item, its colour and size against the order card on screen.

4

Confirmation

Ask the parent for the 4-digit code from WhatsApp/Email to legally close the deal. Hand over the package.

Handover card

Follow the verification procedure

Order number

—

Recipient (parent)

Student

Package contents

Step 3: Check the items

Successfully issued!

Order — has been officially handed over to the customer.

Financial transactions

  • • Cashback credited to the class fund
  • • Factory payment (Escrow) released
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